Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • All notices from ShowDogVideoPros.com to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to ShowDogVideoPros.com shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    40 Junction Road
    South Berwick, ME 03908
    Delivery shall be deemed to have been made by You to ShowDogVideoPros.com five (5) days after the date sent.



  • Copyright

  • All content appearing on this Web site is the property of:

    ShowDogVideoPros.com
    40 Junction Road
    South Berwick, ME 03908

    Copyright © 2008-2012 ShowDogVideoPros.com. All rights reserved.

    As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008-2012 ShowDogVideoPros.com. All rights reserved.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. ShowDogVideoPros.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if ShowDogVideoPros.com believes that customer conduct violates applicable law or is harmful to the interests of ShowDogVideoPros.com and its subsidiaries.



  • Privacy Policy

  • Effective February 01, 2008

    Our Commitment To Privacy:

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect:

    This notice applies to all information collected or submitted on the ShowDogVideoPros.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

    Name
    Address
    Email address
    Phone number
    Credit/Debit Card Information

    On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

    Name
    Address
    Phone Number

    The Way We Use Information:

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use return email addresses to answer any email we receive. We also use e-mail addresses to communicate with you about our products, services, and the status of your order. Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security:

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment To Children's Privacy:

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access Or Correct Your Information:

    You can access all your personally identifiable information that we collect online at the website. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    How To Contact Us:

    Should you have other questions or concerns about these privacy policies, please call us at (888) 808-0870 or send us an email at showdogvideopros@gmail.com



  • Consumer Agreement

  • DVD PRODUCTION and REFUND POLICY

            ShowDogVideoPros.com makes every reasonable effort to ship orders the next business day (note that for orders placed on a Sat, Sun or holiday, the next day will be Mon-Fri). If your order is placed in advance of a show, or during a show (a so-called "PRE" order) then shipment will be as soon as the DVDs are produced.

            ***IMPORTANT*** ShowDogVideoPros.com makes every effort to produce fully edited and titled video DVDs within 7 - 10 calendar working days following an event.  However, at certain show seasons (April/May and September/October) additional production time may be required.  Please refer to our FAQ for more information:  http://www.showdogvideopros.com/FAQs.html

             For orders placed, but NOT yet shipped, you may cancel your order at any time and receive a full refund. For orders that have already shipped, you may return the DVD package UN-OPENED for a refund of the purchase price of the DVD order less shipping and handling expenses.

    ShowDogVideoPros.com will refund the purchase price ONLY upon receipt of the UN-OPENED DVD package.

    A seal was placed on the DVD case(s) at the time of manufacture.  This seal MUST BE IN TACT when the package is returned in order to qualify for a refund.

    ShowDogVideoPros.com uses nothing but the highest quality DVD media and products. Occasionally, a DVD will become un-readable, or will skip. If for any reason our DVDs cannot be viewed, we will replace that disc for a $10.00 charge per disc. Shipping will be by US First Class Mail.

             If you find that the video DVD products that you receive do not match what you ordered, please notify us immediately (E-mail: showdogvideopros@gmail.com).  We will work quickly and assiduously to correct the order.  In most instances, we will simply ship a new (and correct) set of discs to you at no additional charge.  If instead we determine that you made an error in ordering, we will work with you to fulfill your needs and to achieve your complete satisfaction.  Additional charges may apply.

             There will be no refund in part or in whole for incorrect titling on our videos.  There will be no refund in part or in whole once the video DVD package has been opened.
     
             ShowDogVideoPros.com reserves the right to change its payment, return and refund policies at any time without prior notice to you. Any changes to these policies will be posted on our website.



  • Shipping & Delivery

  •  US Domestic Shipping Policy
     
             At this time, ShowDogVideoPros.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands by First Class Mail with Delivery Confirmation Tracking.  Orders over 13 ounces in weight (typically greater than 6 - DVD disc packages) require Priority Mail rates.  Applicable shipping and handling fees may be charged, as indicated at the time of purchase.

    US Domestic Lost Shipment Policy

             ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail (E-mail: showdogvideopros@gmail.com).  While we don't control the postal service, we should be able to track your package to its last scan point, and determine the cause of the delay. 

                     Since we use First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

             If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $10.00 per DVD, plus applicable shipping and handling fees. In the alternative, either ShowDogVideoPros.com or purchaser may decide to cancel the order. If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($10.00 per DVD plus shipping and handling fees) will be refunded.

    International Shipping Policy

            ShowDogVideoPros.com ships merchandise to International destinations using International First Class Mail with Delivery Confirmation Tracking.  Additional fees do apply.  Please contact us by e-mail (E-mail: showdogvideopros@gmail.com) for custom shipping cost quotations using alternative carrier services (FEDEX).

             We are advised by the US Postal service that the tracking number assigned for International First Class Mail does not guarantee delivery confirmation, since some countries do not use the same tracking system as the US Postal service.  However, we should be able to track to the last known recipient (which may be the customs agent), if a package is not delivered.

            FEDEX is the most reliable for International Shipping. If you wish to be completely certain that you will receive your video order - and be able to track it - then we encourage you to use Fedex.  The prices are a bit expensive, but the reliability and timely service is unmatched.

             Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

             Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of our products. ShowDogVideoPros.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

    International Lost Shipment Policy

               ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail (E-mail: showdogvideopros@gmail.com).  While we don't control the postal service, we should be able to track your package to its last scan point, and determine the cause of the delay.

                     Since we use International First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

             If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $10.00 per DVD, plus applicable shipping and handling fees. In the alternative, either ShowDogVideoPros.com or purchaser may decide to cancel the order. If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($10.00 per DVD plus shipping and handling fees) will be refunded.



  • International

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. ShowDogVideoPros.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Return Policy

  • For orders placed, but NOT yet shipped, you may cancel your order at any time and receive a full refund. For orders that have already shipped, you may return the DVD package UN-OPENED for a refund of the purchase price of the DVD order less shipping and handling expenses.

    ShowDogVideoPros.com will refund the purchase price ONLY upon receipt of the UN-OPENED DVD package.

    A seal was placed on the DVD case(s) at the time of manufacture.  This seal MUST BE IN TACT when the package is returned in order to qualify for a refund.


             ShowDogVideoPros.com uses nothing but the highest quality DVD media and products. Occasionally, a DVD will become un-readable, or will skip. If for any reason our DVDs cannot be viewed, we will replace that disc for a $10.00 charge per disc. Shipping will be by US First Class Mail.

    WE WILL REPLACE ANY OF OUR DVDs FOR PROVEN SURFACE DEFECTS! 

               This does not mean that we will replace our DVDs for mis-handling.  If one of our discs does not play when you receive it, we will accept the disc on return.  We will then perform a surface scan using sophisticated computer equipment.  If the surface of the disc is bad, we will replace your DVD at NO CHARGE.  If instead we see that the disc has been mis-handled, we will replace that disc for a $10.00 charge per disc. Shipping will be by US First Class Mail.

             If you find that the video DVD products that you receive do not match what you ordered, please notify us immediately (E-mail: showdogvideopros@gmail.com).  We will work quickly and assiduously to correct the order.  In most instances, we will simply ship a new (and correct) set of discs to you at no additional charge.  If instead we determine that you made an error in ordering, we will work with you to fulfill your needs and to achieve your complete satisfaction.  Additional charges may apply.

             There will be no refund in part or in whole for incorrect titling on our videos.  There will be no refund in part or in whole once the video DVD package has been opened.
     
             ShowDogVideoPros.com reserves the right to change its payment, return and refund policies at any time without prior notice to you. Any changes to these policies will be posted on our website.



  • Miscellaneous

  • VOID WHERE PROHIBITED:

    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. ShowDogVideoPros.com and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW:

    In the event of litigation both parties agree that the Law of the State of business registration of ShowDogVideoPros.com shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS:

    The Terms and Conditions constitute the entire agreement between you and ShowDogVideoPros.com with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and ShowDogVideoPros.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by ShowDogVideoPros.com. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.